Chapter Lead | Customer Experience Private Individuals @ing Bank
ING Bank
Bucharest, Romania
Not specified; not specified; monthly budget on be...
Hybrid
5+ years leadership experience in customer experience
Strong data-driven decision-making skills
Experience with voice of the customer (voc)
ING Bank Romania is seeking a Chapter Lead for Customer Experience, focusing on enhancing customer interactions and driving improvements in Net Promoter Score (NPS). The ideal candidate will have over five years of leadership experience in customer experience or related fields, with strong data-driven decision-making skills and a passion for continuous improvement
Job Summary
The mission is to create innovative products and services that deliver an easy, personal, instant, and relevant customer experience.
You will define and evolve the local CX and NPS agenda for ING Romania while translating customer insights into actionable priorities.
The role offers a hybrid working schedule, flexible hours, and access to extensive learning platforms like Udemy and Bookster.
Matching Summary
Match Score: 85
ING Bank Romania is seeking a Chapter Lead for Customer Experience, focusing on enhancing customer interactions and driving improvements in Net Promoter Score (NPS). The ideal candidate will have over five years of leadership experience in customer experience or related fields, with strong data-driven decision-making skills and a passion for continuous improvement.
Salary
Not specified; Not specified; Monthly budget on Benefit platform; Extra annual leave days
Skills & Requirements
Must-have
5+ years leadership experience in Customer Experience