Service Designer

Capgemini

London, GB
On-site
Service design experience
User-centred design methods
Research and prototyping
Evaluate existing services for usability, accessibility, and effectiveness and partner with stakeholders to understand needs and co-create solutions

Job Summary

  • Evaluate existing services for usability, accessibility, and effectiveness and partner with stakeholders to understand needs and co-create solutions.
  • Apply the right research methods to uncover insights and evidence, prototype and test ideas, working with specialists to make them real.
  • Facilitate workshops that align stakeholders around a shared vision and support delivery teams to adopt a holistic service design approach.

Matching Summary

Evaluate existing services for usability, accessibility, and effectiveness and partner with stakeholders to understand needs and co-create solutions.

Skills & Requirements

Must-have

  • service design experience
  • user-centred design methods
  • research and prototyping
  • stakeholder engagement and facilitation
  • agile environments

Nice-to-have

  • government service standards
  • accessibility principles
  • GDS assessments experience

Key Requirements

  • portfolio demonstrating research, service mapping, prototyping, delivery, and impact
  • experience with government service standards and accessibility principles
  • ability to work in agile, fast-paced environments
  • confidence in engaging with stakeholders
  • obtain Security Check (SC) clearance

Work Rights

SC clearance required

Tailored Resume

Cover Letter