Escalations Agent

Europcar Inc

Tullamarine, Victoria, Australia
Competitive salary pyckage
Remote
Handle complex customer queries
Manage high risk claims
Professional complaint handling
Europcar Inc is looking for a customer-centric Escalations Agent to join their team in Tullamarine, Victoria. The role involves resolving complex customer queries and ensuring satisfaction, requiring a minimum of two years of customer service experience and strong communication skills

Job Summary

  • Europcar is seeking a customer-centric Escalations Agent to resolve complex customer queries and ensure customer satisfaction and loyalty.
  • Key responsibilities include acting as the main point of contact for escalations and high risk claims, managing departmental inboxes, and identifying trends for process improvement.
  • The role offers a competitive salary package, continuous learning, employee discounts, and access to mental fitness resources.

Matching Summary

Match Score: 85

Europcar Inc is looking for a customer-centric Escalations Agent to join their team in Tullamarine, Victoria. The role involves resolving complex customer queries and ensuring satisfaction, requiring a minimum of two years of customer service experience and strong communication skills.

Salary

Competitive salary package

Skills & Requirements

Must-have

  • Handle complex customer queries
  • Manage high risk claims
  • Professional complaint handling
  • Meet customer satisfaction goals

Nice-to-have

  • Positive workplace culture
  • Dynamic and supportive team
  • Continuous learning opportunities

Key Requirements

  • Minimum two years customer service experience
  • Previous administration experience
  • Intermediate Word and Excel skills
  • Clear communication skills
  • Ability to coordinate multiple tasks
  • Excellent problem solving abilities

Work Rights

Not specified

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