Manage and resolve operational cases by identifying recurring issues, analyzing root causes, and providing actionable quality insights based on data interpretation
Job Summary
Manage and resolve operational cases by identifying recurring issues, analyzing root causes, and providing actionable quality insights based on data interpretation.
Review and approve invoices while safeguarding Frontline teams from unnecessary costs.
KONE offers a collaborative, creative, and supportive work environment with opportunities to learn and grow, including language courses and performance bonuses.
Matching Summary
Manage and resolve operational cases by identifying recurring issues, analyzing root causes, and providing actionable quality insights based on data interpretation.
Salary
Base: 1.600Eur/gross; Bonus/Equity: Yearly performance bonus, Performance Awards; Benefits: Language courses contribution, Extra vacation days, Team events, Multisport card, Hybrid way of work
Skills & Requirements
Must-have
Operational case management
Root cause analysis
Data interpretation
SAP, FIORI, Power BI, Power Apps
Invoice validation and approval
Continuous improvement initiatives
Nice-to-have
Lean UX practices
Collaborative work environment
Solution-focused mindset
International and remote collaboration
Key Requirements
Excellent written and spoken English
Experience in operational, process-driven, or case-based work
Strong analytical skills
Ability to work confidently with multiple systems and data sources
Strong attention to detail
Ability to manage multiple tasks and meet deadlines
Intermediate Excel skills
Experience with Power BI or similar reporting tools is an advantage