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Netflix is seeking a Resource Planning Specialist for its Amsterdam office, responsible for optimizing scheduling and labor requirements in customer service operations across multiple channels and languages. The role emphasizes the use of workforce management practices and Generative AI to enhance planning accuracy and operational efficiency.
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Job Summary
The Resource Planning Specialist is responsible for designing and optimizing labor requirements to meet customer demand across multiple support channels.
This role utilizes established workforce management practices and Generative AI-driven insights to enhance the accuracy and scalability of scheduling.
The position requires close collaboration with capacity planning, operations, and vendor management to ensure operational excellence and short wait times.
Matching Summary
Match Score: 75
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Netflix is seeking a Resource Planning Specialist for its Amsterdam office, responsible for optimizing scheduling and labor requirements in customer service operations across multiple channels and languages. The role emphasizes the use of workforce management practices and Generative AI to enhance planning accuracy and operational efficiency.
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