Senior Engineer Noc

HPE

Guadalajara, Mexico
Hybrid
Networking troubleshooting skills
Customer incident management
Ticketing systems
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work

Job Summary

  • Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
  • Responsibilities include customer incident management, networking troubleshooting, resolving technical issues, and providing guidance and mentoring to less-experienced staff members.
  • The company offers health and wellbeing benefits, personal and professional development programs, and fosters an unconditionally inclusive culture.

Matching Summary

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

Skills & Requirements

Must-have

  • Networking troubleshooting skills
  • Customer incident management
  • Ticketing systems
  • Advanced Excel skills
  • Excellent written and verbal communication skills

Nice-to-have

  • Accountability
  • Action Planning
  • Active Learning
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Data Analysis Management
  • Design Thinking
  • Empathy
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity

Key Requirements

  • Bachelor's or Master's degree in Engineering or Computer Science
  • 6-10 years experience
  • Mastery in English and local language

Work Rights

Not specified

Tailored Resume

Cover Letter