Customer Service Specialist I

PPD (Thermo Fisher) UK

Tewksbury, Massachusetts, United States
Base: $22.00–$32.00 hourly; bonus/equity: variable...
Erp systems proficiency
Customer order fulfillment
Salesforce usage
Your role as a Customer Service Specialist I for the FCP Custom & Bulk business is to ensure a smooth customer experience from opportunity initiation to customer enquiry

Job Summary

  • Your role as a Customer Service Specialist I for the FCP Custom & Bulk business is to ensure a smooth customer experience from opportunity initiation to customer enquiry.
  • This position is a crucial role in our business operations and customer happiness.
  • We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes medical, dental, vision plans, paid time off, parental leave, retirement programs, and employee stock purchase options.

Matching Summary

Your role as a Customer Service Specialist I for the FCP Custom & Bulk business is to ensure a smooth customer experience from opportunity initiation to customer enquiry.

Salary

Base: $22.00–$32.00 hourly; Bonus/Equity: Variable annual bonus based on performance; Benefits: Comprehensive Total Rewards package including health plans, PTO, retirement, and stock purchase plan

Skills & Requirements

Must-have

  • ERP systems proficiency
  • Customer order fulfillment
  • Salesforce usage
  • Customer communication skills
  • Collaboration with internal teams

Nice-to-have

  • Attention to detail
  • Customer centric approach
  • Strong interpersonal communication
  • Microsoft Office Suite knowledge
  • Subject matter expertise

Key Requirements

  • Commercial or Scientific education preferred
  • Experience in global environment
  • Experience collaborating with customers and commercial teams
  • Proficiency in ERP systems and Salesforce
  • Command of English language

Work Rights

Not specified

Tailored Resume

Cover Letter