It Support Specialist

Zillow Group

India
Base: competitive; bonus/equity: eligible for ince...
Active directory management
Microsoft office365 support
Servicenow ticketing system
The Zillow End-User Support team delivers IT support to all internal employees, ensuring a best-in-class customer experience

Job Summary

  • The Zillow End-User Support team delivers IT support to all internal employees, ensuring a best-in-class customer experience.
  • You will play a key role in supporting Zillow's employees by resolving technical issues and maintaining a secure, efficient desktop environment.
  • In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies.

Matching Summary

The Zillow End-User Support team delivers IT support to all internal employees, ensuring a best-in-class customer experience.

Salary

Base: Competitive; Bonus/Equity: Eligible for incentive compensation; Benefits: Not specified

Skills & Requirements

Must-have

  • Active Directory management
  • Microsoft Office365 support
  • ServiceNow ticketing system
  • Intune and JAMF device management
  • Hardware and software troubleshooting

Nice-to-have

  • Strong customer service mindset
  • Collaborative team approach
  • Excellent written communication skills
  • Audio-visual systems setup experience
  • Process documentation creation

Key Requirements

  • 2+ years of IT experience
  • Experience with Active Directory and Microsoft Exchange
  • Familiarity with enterprise device management tools

Work Rights

Not specified

Tailored Resume

Cover Letter