The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce
Job Summary
The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce.
Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products.
With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale.
Matching Summary
The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce.
Skills & Requirements
Must-have
Salesforce Platform expertise
Customer adoption and value realization
Proactive and reactive architecture expertise
Product and industry expertise
Excellent presentation and communication skills
Strong technical skills
Nice-to-have
Passionate about bettering business
Driven by innovation
Organized and agile
Consultative and customer-focused engagement
Key Requirements
5+ yrs relevant experience
Undergraduate degree minimum
Trailhead Ranger
Salesforce Administrator Certified
Sales Cloud Consultant Certified
Ability to navigate, escalate, and lead efforts on complex customer requests
Ability to communicate, present and influence credibly and effectively