Customer Service Team Lead

Citigroup

Mumbai, Maharashtra, India
Not specified; not specified; global benefits offe...
On-site
Team leadership experience required
Knowledge of technical procedures
Risk assessment and compliance skills
The role provides full leadership and direction to a team responsible for client resolution and support

Job Summary

  • The role provides full leadership and direction to a team responsible for client resolution and support.
  • Employees will apply sound ethical judgment and drive compliance with applicable laws to safeguard the firm's reputation.
  • Citi offers opportunities to grow careers within a global team of over 230,000 dedicated people.

Matching Summary

The role provides full leadership and direction to a team responsible for client resolution and support.

Salary

Not specified; Not specified; Global benefits offered

Skills & Requirements

Must-have

  • Team leadership experience required
  • Knowledge of technical procedures
  • Risk assessment and compliance skills
  • Strong written and verbal communication

Nice-to-have

  • Mentoring entry-level staff
  • Analytical and investigative skills
  • Collaboration with external units
  • Ethical judgment in business practices

Key Requirements

  • Bachelor's degree or equivalent experience
  • Previous relevant field and leadership experience
  • Proven ability to work as part of a team

Work Rights

Not specified

Tailored Resume

Cover Letter