Engineering Manager, Forward Deployed Engineering

Sapphire Ventures

Dublin, Ireland
Base: competitive salary; bonus/equity: equity in ...
On-site
Technical leadership in customer-facing teams
Hands-on engineering management
Commercially-minded engineering leader
Intercom is on a mission to help businesses provide incredible customer experiences through its advanced AI customer service agent Fin

Job Summary

  • Intercom is on a mission to help businesses provide incredible customer experiences through its advanced AI customer service agent Fin.
  • This role combines strategic leadership with hands-on engineering to lead a Forward Deployed Engineering team focused on winning complex deals and delivering tailored technical solutions.
  • The company offers competitive salary and equity, comprehensive benefits including health insurance, flexible paid time off, and a hybrid working policy promoting in-office collaboration.

Matching Summary

Intercom is on a mission to help businesses provide incredible customer experiences through its advanced AI customer service agent Fin.

Salary

Base: Competitive salary; Bonus/Equity: Equity in a fast-growing start-up; Benefits: Health and dental insurance, pension scheme, paid parental leave, Cycle-to-Work Scheme

Skills & Requirements

Must-have

  • Technical leadership in customer-facing teams
  • Hands-on engineering management
  • Commercially-minded engineering leader
  • AI-first platform deployment
  • Collaboration with Sales and Product teams
  • Coaching engineers on architectural trade-offs

Nice-to-have

  • Experience selling AI or technical products
  • Curiosity about AI and ML systems
  • Experience hiring and managing teams
  • Customer-obsessed culture champion
  • Flexible working hours with global teams
  • Strong communication and presentation skills

Key Requirements

  • 3+ years technical experience in software or related roles
  • 2+ years leading technical customer-facing teams
  • Proven track record mentoring high-performing teams
  • Ability to work under pressure in high-stakes engagements
  • Comfort with ambiguous problem spaces
  • Ability to flex working hours for global collaboration

Work Rights

Not specified

Tailored Resume

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