Representative - Customer Billing

Rochester Gas & Electric

Rochester, NY, US
Base: $49,760.00 to $62,200.00; bonus/equity: gene...
Strong arithmetic and calculator skills
Proficient in microsoft excel and word
Experience with sap customer information system
The role involves reviewing meter reading data, correcting billing errors, and processing adjustments to ensure accurate customer bills

Job Summary

  • The role involves reviewing meter reading data, correcting billing errors, and processing adjustments to ensure accurate customer bills.
  • Employees must possess strong analytical skills to resolve implausible meter readings, device errors, and unmetered service calculations.
  • The company offers a competitive salary range, a 12% 401(k) match, comprehensive health benefits, and tuition reimbursement.

Matching Summary

The role involves reviewing meter reading data, correcting billing errors, and processing adjustments to ensure accurate customer bills.

Salary

Base: $49,760.00 to $62,200.00; Bonus/Equity: Generous performance-based bonuses; Benefits: 12% 401(k) match, health/dental/vision insurance, tuition reimbursement

Skills & Requirements

Must-have

  • Strong arithmetic and calculator skills
  • Proficient in Microsoft Excel and Word
  • Experience with SAP customer information system
  • Attention to detail for complex data analysis
  • Knowledge of billing policies and rate applications

Nice-to-have

  • Effective verbal and written communication
  • Problem-solving skills without close supervision
  • Ability to handle multiple tasks with interruptions
  • Familiarity with special billing functions
  • Results-oriented work ethic

Key Requirements

  • High school diploma or GED
  • 1-3 years of customer service or billing experience
  • Proficiency in SAP customer information system

Work Rights

Not specified

Tailored Resume

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