Senior Principal Application Support Engineer & Shift Lead – Operations
Eli Lilly
Hyderabad, India
Application support & production engineering
High-severity incident response leadership
Distributed applications troubleshooting
As a Senior Principal Application Support Engineer & Shift Lead, you are the senior-most operational authority for a technology team or portfolio of applications, leading Support Operations end-to-end
Job Summary
As a Senior Principal Application Support Engineer & Shift Lead, you are the senior-most operational authority for a technology team or portfolio of applications, leading Support Operations end-to-end.
You will serve as the incident commander for the most complex, high-impact production incidents, leading war-room execution and cross-team coordination.
This role requires availability for flexible work hours, including non-standard shifts, weekends, and holidays, with appropriate adjustments in benefits.
Matching Summary
As a Senior Principal Application Support Engineer & Shift Lead, you are the senior-most operational authority for a technology team or portfolio of applications, leading Support Operations end-to-end.
Skills & Requirements
Must-have
Application Support & Production Engineering
High-severity incident response leadership
Distributed applications troubleshooting
Monitoring, logging, alerting platforms
Scripting and automation skills
Regulated enterprise environments
Leadership under pressure
Nice-to-have
Operationalizing SLIs, SLOs, error budgets
Containers, Kubernetes, CI/CD
Globally distributed team leadership
Influencing enterprise standards
Key Requirements
10-14+ years experience
Application Support, Production Engineering, SRE, or Software Engineering