The role involves performing routine support duties including guiding users through steps to restore functionality and troubleshooting hardware or software issues
Job Summary
The role involves performing routine support duties including guiding users through steps to restore functionality and troubleshooting hardware or software issues.
Employees must ensure all tickets are managed to closure while keeping clients updated on status and progress.
Success requires learning and complying with Service Desk policies while contributing to the continuous improvement of the knowledge base.
Matching Summary
The role involves performing routine support duties including guiding users through steps to restore functionality and troubleshooting hardware or software issues.
Skills & Requirements
Must-have
first line user support
remote access tools
ticket management to closure
Nice-to-have
continuous improvement mindset
knowledge base contribution
special project assistance
Key Requirements
High School diploma or GED required
Less than 1 year experience in area of responsibility