Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years it service management experience
Strong working knowledge of itil practices
Sox it general controls audit readiness
Integer is seeking a Senior Manager of IT Service Management to oversee ITSM governance and operational practices aligned with ITIL best practices. The ideal candidate will have extensive experience in IT service management, including incident and change management, as well as strong leadership and communication skills. The position offers a comprehensive benefits package, including a competitive salary and performance incentives

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching contributions.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager of IT Service Management to oversee ITSM governance and operational practices aligned with ITIL best practices. The ideal candidate will have extensive experience in IT service management, including incident and change management, as well as strong leadership and communication skills. The position offers a comprehensive benefits package, including a competitive salary and performance incentives.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program available; Benefits: Comprehensive package including medical, dental, vision, 401(k) match, and 10 days holidays

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • SOX IT General Controls audit readiness
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience with large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs or regulated controls

Work Rights

Not specified

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