Customer Service Tel Rep

Ibstock

Medellin, Colombia
Previous customer service experience required
Availability for tuesday to saturday shifts
Rotating shift schedule from 1:00 am to 1:00 pm
This role involves representing a Fortune Global 500 organization in a rewarding culture

Job Summary

  • This role involves representing a Fortune Global 500 organization in a rewarding culture.
  • The position requires handling diverse customer requests including billing, shipments, and claims investigations.
  • Candidates must be available to work rotating shifts from Tuesday through Saturday between 1:00 am and 1:00 pm.

Matching Summary

This role involves representing a Fortune Global 500 organization in a rewarding culture.

Skills & Requirements

Must-have

  • Previous customer service experience required
  • Availability for Tuesday to Saturday shifts
  • Rotating shift schedule from 1:00 am to 1:00 pm
  • 100% remote work capability
  • Handling billing and shipment inquiries

Nice-to-have

  • Experience with export and import processes
  • Ability to investigate loss or damage claims
  • Strong communication skills for client interactions

Key Requirements

  • Prior experience in customer service areas
  • Must reside in Medellin or metropolitan area
  • 44 hours per week commitment

Work Rights

Not specified

Tailored Resume

Cover Letter