Customer Success Account Manager - Select - Chicago, Il

UPS

Chicago, Il, US
Base: $64,680.00pyear to $113,220.00pyear; bonus/e...
Nurture customer relationships
Drive product adoption
Achieve business objectives
The Select CSM will oversee and nurture relationships with our Premier customers, ensuring customer satisfaction, driving product adoption, and supporting clients in achieving their business objectives

Job Summary

  • The Select CSM will oversee and nurture relationships with our Premier customers, ensuring customer satisfaction, driving product adoption, and supporting clients in achieving their business objectives.
  • Key responsibilities include issue management, value creation through proactive engagement and business reviews, and developing tailored success plans to drive adoption and maximize ROI.
  • The company offers a comprehensive benefits package including medical, dental, vision, retirement programs, and paid time off.

Matching Summary

The Select CSM will oversee and nurture relationships with our Premier customers, ensuring customer satisfaction, driving product adoption, and supporting clients in achieving their business objectives.

Salary

Base: $64,680.00/year to $113,220.00/year; Bonus/Equity: Eligible for sales incentive plan and annual management incentive plan; Benefits: Medical/prescription drug coverage, Dental & Vision, FSA, HSA, Life Insurance, Disability, EAP, Educational Assistance, 401(k), Vacation, Holidays, Personal time, Sick/Family/Medical Leave, Employee Stock Purchase Program

Skills & Requirements

Must-have

  • Nurture customer relationships
  • Drive product adoption
  • Achieve business objectives
  • Strategic guidance and operational support
  • Customer satisfaction and retention
  • Identify upselling/cross-selling opportunities

Nice-to-have

  • Rewarding culture
  • Talented teams
  • Lead yourself or teams
  • Innovative possibilities

Key Requirements

  • 3-5 years in customer success or account management
  • Bachelor’s degree in business, marketing, or related field (preferred)
  • Demonstrated capability to manage high-value accounts
  • Must be a U.S. Citizen or National of the U.S., alien lawfully admitted for permanent residence, or alien authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen or National of the U.S., alien lawfully admitted for permanent residence, or alien authorized to work in the U.S.

Tailored Resume

Cover Letter