In-bound Call Center Representative

Insight Technology Solutions, Inc.

Hampton, VA, United States
$16 an hour; not specified; not specified ph
Fully remote (within one hour of piv office)
Answer and manage incoming calls
Gather, clarify, and document information
Conduct basic research
Insight Technology Solutions, Inc. is seeking a motivated In-bound Call Center Representative to manage incoming calls and online tips for the DHS ICE HSI Tip Line. The ideal candidate will possess strong customer service skills, attention to detail, and experience in a call center environment

Job Summary

  • Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity.
  • Conduct basic research using government, law enforcement, and open-source systems, and accurately document calls, tips, and findings in government systems.
  • Provide professional, courteous customer service while following established procedures, policies, and data privacy requirements.

Matching Summary

Match Score: 85

Insight Technology Solutions, Inc. is seeking a motivated In-bound Call Center Representative to manage incoming calls and online tips for the DHS ICE HSI Tip Line. The ideal candidate will possess strong customer service skills, attention to detail, and experience in a call center environment.

Salary

$16 an hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Answer and manage incoming calls
  • Gather, clarify, and document information
  • Conduct basic research
  • Accurately document calls and findings
  • Follow established procedures and policies
  • Provide professional, courteous customer service

Nice-to-have

  • Demonstrable sense of urgency
  • Proactive support
  • Suggest and implement process improvements
  • Switch gears at a moment’s notice
  • Comfortable working with diverse stakeholders

Key Requirements

  • 3+ years of call center experience
  • Associate’s degree required
  • Experience resolving complex stakeholder issues
  • Proven ability to manage multiple tasks
  • Strong multitasking skills
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment
  • Experience supporting new customer service representatives
  • Ability to generate ad-hoc reports
  • Experience using telephony systems, CRMs, and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter