Bilingual Spanish | Answering Service Care Agents

Answering Service Care

Remote
Base: $15.50-$19.00ph depending on state + tenure;...
Remote
Bilingual english/spanish communication
Inbound and outbound call handling
Lead intake and appointment scheduling
Answering Service Care is a third-generation family business with a people-first culture and over 50 years of experience providing professional customer service

Job Summary

  • Answering Service Care is a third-generation family business with a people-first culture and over 50 years of experience providing professional customer service.
  • The role involves handling calls professionally with empathy, following scripts, scheduling appointments, and supporting multiple communication channels including live chat and SMS.
  • The company offers competitive pay with weekly performance bonuses, comprehensive benefits including health coverage and PTO starting day one, and opportunities for career advancement.

Matching Summary

Answering Service Care is a third-generation family business with a people-first culture and over 50 years of experience providing professional customer service.

Salary

Base: $15.50-$19.00/hr depending on state and tenure; Bonus/Equity: Weekly performance bonuses starting at $2.75/hr above base pay; Benefits: Health/Dental/Vision coverage, PTO, Employee Assistance Program, childcare and gym membership reimbursements

Skills & Requirements

Must-have

  • Bilingual English/Spanish communication
  • Inbound and outbound call handling
  • Lead intake and appointment scheduling
  • Live chat SMS and email support
  • Multi-tasking in fast-paced environment
  • Intermediate to advanced computer skills

Nice-to-have

  • Empathetic and compassionate customer approach
  • Ability to maintain patience under pressure
  • Strong verbal and written communication skills
  • Attention to detail
  • People-first culture
  • Career growth opportunities

Key Requirements

  • Bilingual English and Spanish fluency
  • Strong communication skills
  • Ability to multi-task and focus
  • Empathy and patience
  • Intermediate to advanced computer proficiency

Work Rights

Not specified

Tailored Resume

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