Workday is seeking a Technical Account Manager in Costa Rica to provide personalized support for large enterprise customers, ensuring alignment with business objectives and managing escalations. The ideal candidate should possess strong technical skills, project management experience, and the ability to build relationships with C-level executives
Job Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates.
You will work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously.
Matching Summary
Match Score: 85
Workday is seeking a Technical Account Manager in Costa Rica to provide personalized support for large enterprise customers, ensuring alignment with business objectives and managing escalations. The ideal candidate should possess strong technical skills, project management experience, and the ability to build relationships with C-level executives.
Skills & Requirements
Must-have
customer relations
technical acumen
project management skills
strategic and tactical navigation
SaaS solution management
Nice-to-have
sun-drenched optimism
courageous collaborators
genuine care
bold ideas
proactive support experience
Key Requirements
BS or MS in a Technical Degree or equivalent technical work experience
4+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
4+ years of experience successfully implementing or managing a complex SaaS solution
Working experience with Human Resources, Payroll, Time Tracking, Recruiting, or Financials
Demonstrated leadership skills and experience with high-level stakeholders