As Customer Zero, you’ll define the product strategy, roadmap, and execution plan for scalable, secure, and high-impact AI-powered agent experiences across our internal Renewals and Customer Success teams
Job Summary
As Customer Zero, you’ll define the product strategy, roadmap, and execution plan for scalable, secure, and high-impact AI-powered agent experiences across our internal Renewals and Customer Success teams.
Your work will directly enhance Renewals Manager (RM) productivity, automate complex renewal workflows, and transform how we use Salesforce’s platform to drive renewals pipeline and reduce customer attrition.
You will work cross functionally with sales, revenue and platform teams focussed on AI and Agent capabilities, while fostering a culture of excellence, innovation, and cross-cloud collaboration.
Matching Summary
As Customer Zero, you’ll define the product strategy, roadmap, and execution plan for scalable, secure, and high-impact AI-powered agent experiences across our internal Renewals and Customer Success teams.
Skills & Requirements
Must-have
Agile execution for Renewals Modernization
Product backlog management and refinement
User story crafting and acceptance criteria
Cross-functional collaboration with sales and engineering