Us Employer Customer Experience & Innovation Director - Cigna Healthcare - Hybrid

The Cigna Group

Base: $161,900 - $269,800 usd yearly; bonus/equity...
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10 years experience in customer experience
Lead complex cross-functional initiatives
Translate strategy into measurable business outcomes
** The Cigna Group is seeking a Director of Customer Experience & Innovation to lead CX strategy for its U.S. Employer business in a hybrid work setting. This leadership role emphasizes collaboration across teams to improve customer experiences and drive measurable business outcomes. **

Job Summary

  • This high-visibility role focuses on turning CX strategy into meaningful, measurable impact for the U.S. Employer business.
  • The successful candidate will partner closely with Product, Operations, Digital, Finance, and Marketing to coordinate and scale CX initiatives.
  • Starting on day one, employees are offered comprehensive benefits including medical, vision, dental, well-being programs, and a minimum of 18 days of paid time off.

Matching Summary

Match Score: 75

** The Cigna Group is seeking a Director of Customer Experience & Innovation to lead CX strategy for its U.S. Employer business in a hybrid work setting. This leadership role emphasizes collaboration across teams to improve customer experiences and drive measurable business outcomes. **

Salary

Base: $161,900 - $269,800 USD yearly; Bonus/Equity: Eligible for annual bonus and long term incentive plan; Benefits: Comprehensive range including medical, vision, dental, 401(k), life insurance, tuition reimbursement

Skills & Requirements

Must-have

  • 10 years experience in customer experience
  • Lead complex cross-functional initiatives
  • Translate strategy into measurable business outcomes

Nice-to-have

  • Experience within health insurance industry
  • Hands-on experience with design thinking
  • Foster a culture of curiosity and ownership

Key Requirements

  • Minimum of 10 years of experience
  • Bachelor's degree or equivalent experience preferred
  • Strong analytical and financial planning capabilities

Work Rights

Not specified

Tailored Resume

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