Front Office Agent 100 % (m/w/d)

Mercure Zürich City Das Mercure Zürich City

Zürich, Switzerland
Not specified; benefits: free meals three times da...
On-site
Guest check-in and check-out processing
Reservation management and handling
Payment processing with pms system
Mercure Zürich City is seeking a Front Office Agent to provide exceptional guest service at their newly opened hotel in Zürich. The ideal candidate will have a background in hospitality or business, with strong communication skills in German and English, and a passion for guest experiences

Job Summary

  • You will welcome guests friendly and ensure a pleasant atmosphere from the first moment of arrival.
  • The role involves handling reservations, answering inquiries via email or phone, and processing payments using internal systems.
  • Employees benefit from free meals three times a day, uniform cleaning services, and financial support for commuting.

Matching Summary

Match Score: 85

Mercure Zürich City is seeking a Front Office Agent to provide exceptional guest service at their newly opened hotel in Zürich. The ideal candidate will have a background in hospitality or business, with strong communication skills in German and English, and a passion for guest experiences.

Salary

Not specified; Benefits: Free meals three times daily; Uniform cleaning included; Commuting support provided

Skills & Requirements

Must-have

  • Guest check-in and check-out processing
  • Reservation management and handling
  • Payment processing with PMS system
  • Complaint resolution and problem solving
  • Sales opportunities identification

Nice-to-have

  • Positive attitude and team spirit
  • Creativity in creating guest experiences
  • Additional language skills beyond German/English
  • Passion for hospitality service

Key Requirements

  • Completed vocational training in commercial field or hospitality
  • Very good German and English language skills
  • Reliability and motivation to work as part of a team

Work Rights

Not specified

Tailored Resume

Cover Letter