Customer Success Manager

Elationhealth

Remote
$105,000 - 120,000pyr usd w/ variable comp
Remote
Strategic account ownership
Executive engagement and value delivery
Renewal management
Elation Health is seeking a Senior Customer Success Manager to oversee a portfolio of healthcare clients, focusing on enhancing customer relationships, driving platform adoption, and managing renewals. The ideal candidate should possess over five years of experience in customer success within healthcare SaaS, with strong consultative selling skills and the ability to influence C-suite stakeholders

Job Summary

  • Serve as the trusted strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers.
  • Develop and execute comprehensive, multi-stakeholder account plans aligned to each customer's business objectives.
  • Own the full renewal lifecycle — from strategic planning and executive alignment to contract negotiation and timely close.

Matching Summary

Match Score: 85

Elation Health is seeking a Senior Customer Success Manager to oversee a portfolio of healthcare clients, focusing on enhancing customer relationships, driving platform adoption, and managing renewals. The ideal candidate should possess over five years of experience in customer success within healthcare SaaS, with strong consultative selling skills and the ability to influence C-suite stakeholders.

Salary

$105,000 - 120,000/yr USD w/ variable comp

Skills & Requirements

Must-have

  • Strategic account ownership
  • Executive engagement and value delivery
  • Renewal management
  • Strategic expansion and whitespace management
  • Product adoption and utilization

Nice-to-have

  • Consultative selling instincts
  • Data storytelling proficiency
  • Clinical use case framing
  • Cross-functional collaboration

Key Requirements

  • 5+ years in Customer Success or Account Management
  • 2+ years in healthcare SaaS, EHR, or RCM platforms
  • Experience managing mid-market and enterprise accounts
  • Experience owning expansion revenue and renewals
  • Familiarity with healthcare organizations

Work Rights

Not specified

Tailored Resume

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