Patient Care Coordinator-2

Shoppers Drug Mart

Mississauga, Ontario, Canada
Base: $44,000.00 - $60,500.00 py; bonus/equity: no...
Fully remote
Handle new plan member enrollments
Triage calls to appropriate team members
Index patient documents from clinics
The primary objective is to handle new plan member enrollments and respond to inbound inquiries while ensuring a positive patient experience

Job Summary

  • The primary objective is to handle new plan member enrollments and respond to inbound inquiries while ensuring a positive patient experience.
  • This role requires acting as a patient advocate to determine coverage details and facilitate successful reimbursement processes.
  • The position offers a permanent work-from-home option for remote workers within Canada with competitive pay and benefits.

Matching Summary

The primary objective is to handle new plan member enrollments and respond to inbound inquiries while ensuring a positive patient experience.

Salary

Base: $44,000.00 - $60,500.00 per year; Bonus/Equity: Not specified; Benefits: Purchase discount program, competitive pay, online learning through Academy

Skills & Requirements

Must-have

  • Handle new plan member enrollments
  • Triage calls to appropriate team members
  • Index patient documents from clinics
  • Maintain patient confidentiality per policy
  • Meet customer service SLAs

Nice-to-have

  • Action oriented and empathetic demeanor
  • Collaborative team player
  • Diplomatic professional manner
  • Understanding of healthcare molecules
  • Experience in retail environment

Key Requirements

  • Permanent work from home option available
  • Compliance with SDM Specialty Health Network policy
  • Ability to meet performance and quality metrics

Work Rights

Remote workers within Canada are welcomed to apply

Tailored Resume

Cover Letter