Customer Service Associate Iii (hybrid- In Uniondale, Ny)

National General Holdings Corp

Uniondale, NY, US
Not specified; not specified; benefits include fre...
Hybrid
Strong verbal and written communication skills
Ability to work independently managing multiple priorities
Highly organized and detail-oriented approach
This role involves handling moderate to complex customer inquiries related to policies, billing, and account updates with professionalism and empathy

Job Summary

  • This role involves handling moderate to complex customer inquiries related to policies, billing, and account updates with professionalism and empathy.
  • The position offers a hybrid schedule allowing employees to work on-site 2-3 days per week in Uniondale, NY, and remotely the rest of the time.
  • Candidates will collaborate with a supportive team to ensure a seamless customer experience while identifying cross-sell opportunities.

Matching Summary

This role involves handling moderate to complex customer inquiries related to policies, billing, and account updates with professionalism and empathy.

Salary

Not specified; Not specified; Benefits include free snacks and refreshments

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Ability to work independently managing multiple priorities
  • Highly organized and detail-oriented approach

Nice-to-have

  • Experience with Microsoft Office Suite especially Excel
  • Prior exposure to insurance concepts or policies
  • Patience empathy and professionalism in difficult conversations

Key Requirements

  • 0–2 years of experience preferred
  • Authorization to work in the United States required

Work Rights

Must have authorization to work in the United States

Tailored Resume

Cover Letter