Annual Fee Retention Officer

UOB United Overseas Bank Limited

Not specified; not specified; not specified
**
Handle inbound and outbound calls professionally
Experience with crm systems documentation
Knowledge of credit cards and loan products
** UOB United Overseas Bank Limited is seeking an Annual Fee Retention Officer to manage customer inquiries and support in areas such as credit cards and loans while ensuring compliance and service quality. The role emphasizes cross-selling financial products and meeting KPIs within a collaborative environment aligned with UOB's core values. **

Job Summary

  • The role involves handling customer enquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees, and Unsecured Loans.
  • Employees are expected to perform cross-selling of financial products based on customer needs and eligibility.
  • UOB is a leading bank in Asia with over 80 years of history guided by values of Honorable, Enterprising, United, and Committed.

Matching Summary

Match Score: 75

** UOB United Overseas Bank Limited is seeking an Annual Fee Retention Officer to manage customer inquiries and support in areas such as credit cards and loans while ensuring compliance and service quality. The role emphasizes cross-selling financial products and meeting KPIs within a collaborative environment aligned with UOB's core values. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Handle inbound and outbound calls professionally
  • Experience with CRM systems documentation
  • Knowledge of credit cards and loan products

Nice-to-have

  • Strong cross-selling capabilities
  • Ability to meet individual KPIs
  • Teamwork and commitment values

Key Requirements

  • Adhere to compliance and data privacy guidelines
  • Meet service quality and productivity targets
  • Available for overtime work when required

Work Rights

Not specified

Tailored Resume

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