Customer Success Manager - Enterprise

GWI

New York City, United States
Base: $85,000 - $100,000; bonus/equity: commission...
Hybrid, 3 days/week
Strong interpersonal relationship building skills
High attention to detail with analytical skills
Ability to present data stories confidently
GWI is seeking a Customer Success Manager for their Enterprise clients in New York City, responsible for building relationships, driving product adoption, and supporting client growth. The position offers a hybrid work model, competitive salary, and a range of employee benefits that emphasize work-life balance, professional development, and inclusivity

Job Summary

  • The role involves helping enterprise clients achieve desired outcomes through proactive relationship building and consultative support.
  • Employees will receive top-tier health cover, dental and vision benefits, plus mental health and wellness support.
  • The company values a culture where employees think big, ask why, and show respect to everyone.

Matching Summary

Match Score: 85

GWI is seeking a Customer Success Manager for their Enterprise clients in New York City, responsible for building relationships, driving product adoption, and supporting client growth. The position offers a hybrid work model, competitive salary, and a range of employee benefits that emphasize work-life balance, professional development, and inclusivity.

Salary

Base: $85,000 - $100,000; Bonus/Equity: Commission included; Benefits: 401(k) matching, 23 days leave, health cover

Skills & Requirements

Must-have

  • Strong interpersonal relationship building skills
  • High attention to detail with analytical skills
  • Ability to present data stories confidently
  • Experience managing enterprise client accounts
  • Proactive mindset for customer engagement

Nice-to-have

  • Natural ability to switch between different roles
  • Passion for building trust with customers
  • Innovative ideas to inspire loyalty
  • Ability to work autonomously on improvements
  • Respectful attitude at every level

Key Requirements

  • Strong analytical skills
  • Experience in customer success or account management
  • Ability to interpret usage reports

Work Rights

Not specified

Tailored Resume

Cover Letter