Rapid7 is seeking a Senior Director of Customer Success to lead strategies focused on customer retention and growth. The role involves managing a high-performing team, driving key performance indicators, and collaborating with various departments to enhance customer experience
Job Summary
The Senior Director will lead a high-performing team focused on driving high retention across a diverse customer base ranging from SMBs to Fortune 1000 organizations.
This role requires owning key performance indicators including risk identification, activity management, product adoption, and gross/net revenue retention.
Candidates must demonstrate proven leadership with at least 10-15 years of experience in B2B client-facing roles and 5+ years specifically leading managers.
Matching Summary
Match Score: 85
Rapid7 is seeking a Senior Director of Customer Success to lead strategies focused on customer retention and growth. The role involves managing a high-performing team, driving key performance indicators, and collaborating with various departments to enhance customer experience.
Salary
Base: $189,600.00 - $256,500.00 USD Annual; Bonus/Equity: Variable/incentive compensation and equity included; Benefits: Not specified
Skills & Requirements
Must-have
10-15 years B2B client-facing experience
5+ years leading managers or senior CSMs
Drive gross and net revenue retention
Establish scalable lifecycle frameworks
Manage high-level commercial negotiations
Nice-to-have
Strong internal voice for the customer
Culture of accountability and continuous improvement