In-senior Associate – Salesforce Configuration Analyst – It Services Co. _ Ifs – Hyderabad

PwC

Hyderabad, India
Salesforce configuration
Sales cloud lightning experience
Day-to-day technical support
Provide day-to-day technical support to Salesforce Users globally (L2) and manage user access rights

Job Summary

  • Provide day-to-day technical support to Salesforce Users globally (L2) and manage user access rights.
  • Identify, diagnose, and resolve technical problems, escalate and track problems appropriately, and create and maintain reports and dashboards.
  • PwC is a proud leader in digital transformation, enabled by Salesforce, powered by business perspective, and geared for innovative experiences.

Matching Summary

Provide day-to-day technical support to Salesforce Users globally (L2) and manage user access rights.

Skills & Requirements

Must-have

  • Salesforce configuration
  • Sales Cloud Lightning Experience
  • Day-to-day technical support
  • User access rights management
  • Troubleshooting incidents
  • Salesforce setup and functionality

Nice-to-have

  • CRM Analytics administration
  • ServiceNow familiarity
  • Advanced Excel skills
  • Strong communication skills
  • Team player

Key Requirements

  • 3+ years experience in enterprise-level Salesforce projects
  • 3+ year experience in Salesforce configuration
  • Experience documenting business processes
  • Understanding of configuration vs customization

Work Rights

Not specified

Tailored Resume

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