Mitarbeiter Service Delivery

Sonova Group

Erfurt, Germany
On-site
Customer service
Logistics complaint handling
End-to-end supply chain processes
The Sonova Group is seeking a Mitarbeiter Service Delivery in Erfurt, Germany, who will serve as the primary contact for all customer inquiries related to logistics and service processes. The role requires a focus on resolving complaints, delivery issues, and ensuring customer satisfaction through effective collaboration and monitoring of performance metrics

Job Summary

  • You will be the central point of contact for all incoming customer inquiries regarding end-to-end supply chain processes, ensuring timely and customer-oriented handling of complaints and delivery issues.
  • Key responsibilities include processing customer inquiries, verifying and booking complaints, collaborating with transport managers and customs specialists, and monitoring specific KPIs for quality improvement.
  • The company offers an open corporate culture, flat hierarchies, opportunities for training and development, and the chance to take on responsibility in an international environment with a positive team culture.

Matching Summary

Match Score: 85

The Sonova Group is seeking a Mitarbeiter Service Delivery in Erfurt, Germany, who will serve as the primary contact for all customer inquiries related to logistics and service processes. The role requires a focus on resolving complaints, delivery issues, and ensuring customer satisfaction through effective collaboration and monitoring of performance metrics.

Skills & Requirements

Must-have

  • Customer Service
  • Logistics Complaint Handling
  • End-to-End Supply Chain Processes
  • KPI Monitoring and Improvement
  • MS Office Proficiency

Nice-to-have

  • Team Player
  • Solution-Oriented
  • Proactive Work Ethic
  • Open Company Culture
  • International Work Environment

Key Requirements

  • Experience in Customer Service or similar
  • Education or experience as Kaufmann/Kauffrau
  • Fluent German and English
  • Experience with CRM systems like Salesforce
  • SAP/ERP knowledge is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter