Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
$99,800 usd - $149,600 usd; not specified; not spe...
Fully remote
Enterprise saas solutions
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service, success for onboarding, training, ongoing support, and renewal/expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service, success for onboarding, training, ongoing support, and renewal/expansions.
Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
Workday is committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service, success for onboarding, training, ongoing support, and renewal/expansions.
Salary
$99,800 USD - $149,600 USD; Not specified; Not specified
Skills & Requirements
Must-have
Enterprise SaaS solutions
Customer success management
Account management
Client onboarding and training
Product troubleshooting and support
Global cross-functional collaboration
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Empathy and shared enthusiasm
HR/recruiting software domain expertise
Executive-level relationship building
Key Requirements
8+ years customer success/account management
5+ years customer success/account management
8+ years enterprise SaaS implementation
5+ years enterprise SaaS implementation
Technical understanding of complex software ecosystems