Customer Service Manager

MISTER MOBILE WOODLANDS PTE. LTD.

Singapore
Bachelor's degree required
3+ years customer service leadership
Process optimization expertise
The role involves leading a Customer Service Sales team to deliver exceptional customer experiences while driving sales growth

Job Summary

  • The role involves leading a Customer Service Sales team to deliver exceptional customer experiences while driving sales growth.
  • Candidates must monitor and respond to customer complaints across Google Reviews, social media, and direct inquiries to enhance satisfaction.
  • The position requires managing a remote team of up to 30 representatives and optimizing workflows for operational excellence.

Matching Summary

Match Score: 85

The role involves leading a Customer Service Sales team to deliver exceptional customer experiences while driving sales growth.

Skills & Requirements

Must-have

  • Bachelor's degree required
  • 3+ years customer service leadership
  • Process optimization expertise
  • Remote team management up to 30 staff
  • Mandarin communication skills

Nice-to-have

  • Telecommunications or retail experience
  • Sales-driven culture builder
  • Cross-functional collaboration skills
  • Data-driven decision making
  • ISO certification environment familiarity

Key Requirements

  • Bachelor's degree in any discipline
  • Minimum 3 years experience in customer service or sales leadership
  • Ability to communicate in Mandarin
  • Experience leading remote teams

Work Rights

Not specified

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