Quality Manager, Last Mile Aces - Quality

Amazon

Mh, IN, United States
On-site
Last mile logistics experience
Root cause analysis and corrective actions
Stakeholder relationship management
The Quality Manager will lead quality assurance and continuous improvement initiatives to enhance Amazon's last mile delivery experience

Job Summary

  • The Quality Manager will lead quality assurance and continuous improvement initiatives to enhance Amazon's last mile delivery experience.
  • The role involves close collaboration with multiple stakeholders and requires deep analytical skills to drive performance improvements and resolve escalations.
  • The Last Mile ACES Quality team ensures operational excellence by monitoring key delivery metrics and implementing corrective measures across network, zone, and cluster levels.

Matching Summary

The Quality Manager will lead quality assurance and continuous improvement initiatives to enhance Amazon's last mile delivery experience.

Skills & Requirements

Must-have

  • Last mile logistics experience
  • Root cause analysis and corrective actions
  • Stakeholder relationship management
  • Continuous improvement programs
  • Quality auditing and Kaizen leadership
  • Performance metrics development and reporting
  • Cross-functional collaboration

Nice-to-have

  • Analytical thinking
  • Presentation to senior management
  • Lean and Six Sigma methodologies
  • Training coordination and delivery
  • Customer service process expertise
  • Escalation management
  • Operational excellence mindset

Key Requirements

  • Experience in last mile logistics
  • Ability to conduct root cause analysis
  • Experience managing multi-disciplinary projects
  • Familiarity with Lean and Six Sigma
  • Strong stakeholder engagement skills

Work Rights

Not specified

Tailored Resume

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