DXC Technology UK is seeking an experienced L2 Application Support Leader with over 12 years of experience in application support and IBM integration technologies. The ideal candidate will lead support operations, ensure system stability, and drive continuous improvement while managing a team of support engineers in a fast-paced environment
Job Summary
This role requires leading a team of support engineers to manage critical incidents across IBM integration platforms like ACE, DataPower, and IIB.
The ideal candidate will drive root cause analysis and implement preventive measures to ensure high availability and system stability.
DXC Technology fosters an inclusive environment prioritizing in-person collaboration while offering flexibility to support individual work styles.
Matching Summary
Match Score: 85
DXC Technology UK is seeking an experienced L2 Application Support Leader with over 12 years of experience in application support and IBM integration technologies. The ideal candidate will lead support operations, ensure system stability, and drive continuous improvement while managing a team of support engineers in a fast-paced environment.
Skills & Requirements
Must-have
12+ years application support experience
IBM ACE DataPower IIB expertise
L2 support team leadership
Incident management and SLA adherence
Root cause analysis implementation
Nice-to-have
Banking or financial services background
ITIL certification preferred
Monitoring tools and automation familiarity
Strong stakeholder communication skills
Inclusive collaborative work environment
Key Requirements
12+ years in enterprise application support
Proven leadership managing L2 support teams
ITIL certification (preferred)
Experience with banking/financial services (preferred)