Cx Measurement Director

RSM UK

Base: $171,200 - $303,600; bonus/equity: discretio...
10+ years cx measurement experience
Integrate operational behavioral financial data
Develop enterprise cx measurement strategy
The Client Experience Measurement Director leads the strategy, governance, and execution of RSM's enterprise-wide client experience measurement framework

Job Summary

  • The Client Experience Measurement Director leads the strategy, governance, and execution of RSM's enterprise-wide client experience measurement framework.
  • This role integrates structured feedback programs with operational, behavioral, and financial data to create a consistent and holistic client experience view.
  • RSM offers a competitive benefits package including flexibility in schedule to balance life's demands while serving clients.

Matching Summary

The Client Experience Measurement Director leads the strategy, governance, and execution of RSM's enterprise-wide client experience measurement framework.

Salary

Base: $171,200 - $303,600; Bonus/Equity: Discretionary bonus based on performance; Benefits: Competitive package with schedule flexibility

Skills & Requirements

Must-have

  • 10+ years CX measurement experience
  • Integrate operational behavioral financial data
  • Develop enterprise CX measurement strategy
  • Establish governance and measurement standards
  • Collaborate with senior stakeholders

Nice-to-have

  • Qualtrics certification preferred
  • Experience in partner-led matrixed organization
  • Knowledge of professional services KPIs
  • AI tools applied to insights frameworks
  • Scaling measurement systems globally

Key Requirements

  • Bachelor's degree required
  • 10+ years in CX measurement or analytics
  • Proven analytics skills in SPSS/SAS or equivalent
  • No sponsorship for entry level candidates

Work Rights

Not specified

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