Tier 2 Support Engineer

Raytheon UK

Warminster, Wiltshire, United Kingdom
Hybrid
Itil service management practices
Troubleshoot complex issues across infrastructure
Support cloud environments (azure or aws)
Raytheon UK is seeking a Tier 2 Support Engineer to join their OMNIA® Training team in Warminster, Wiltshire. The role involves providing technical support in a hybrid work environment, focusing on collaborative efforts to enhance military training solutions while adhering to ITIL service management practices

Job Summary

  • You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army.
  • Provide Tier 2 technical support for live production systems, training solutions, and business applications operating within cloud-based platforms.
  • Chance to join a groundbreaking mission - to shape the future and drive innovation within a team focused on collaboration across a matrix organisation.

Matching Summary

Match Score: 85

Raytheon UK is seeking a Tier 2 Support Engineer to join their OMNIA® Training team in Warminster, Wiltshire. The role involves providing technical support in a hybrid work environment, focusing on collaborative efforts to enhance military training solutions while adhering to ITIL service management practices.

Skills & Requirements

Must-have

  • ITIL service management practices
  • troubleshoot complex issues across infrastructure
  • support cloud environments (Azure or AWS)
  • support containerised platforms
  • monitoring and observability tools
  • root cause analysis
  • stakeholder engagement skills

Nice-to-have

  • customer first mindset
  • mission focus and enthusiasm
  • collaboration with defence organisations
  • championing innovation
  • understanding of DevOps or DevSecOps

Key Requirements

  • Proven experience providing Tier 2 or advanced technical support
  • Experience working with service management platforms
  • Strong understanding of ITIL practices
  • Experience supporting cloud environments
  • Experience supporting containerised platforms
  • Experience supporting patching and vulnerability management
  • ITIL Foundation certification or willingness to obtain
  • Holds or is eligible for UK Security Clearance (SC)

Work Rights

Eligible and willing to obtain SC clearance

Tailored Resume

Cover Letter