Senior Workforce Planning Specialist

LEGO Consumer and Shopper Engagement (CSE)

Base: $59,987.00 - $89,981.00; bonus/equity: not s...
Hybrid (average of 3 days per week in the office)
Develop and maintain demand forecasts
Develop and maintain staffing models
Analyze complex data sets
The LEGO Group is seeking a Senior Workforce Planning Specialist to enhance consumer engagement by optimizing workforce planning for their Consumer and Shopper Engagement (CSE) team. The ideal candidate should have strong experience in workforce planning within a multi-channel contact center, along with analytical skills and proficiency in Excel

Job Summary

  • The Senior Resource Planning Specialist assists CSE through a regional and global focus by helping ensure we have the right number of employees with the right skills at the right time to support the delivery of world class consumer engagement whilst providing reporting and actionable insights.
  • The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law.
  • We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

Matching Summary

Match Score: 85

The LEGO Group is seeking a Senior Workforce Planning Specialist to enhance consumer engagement by optimizing workforce planning for their Consumer and Shopper Engagement (CSE) team. The ideal candidate should have strong experience in workforce planning within a multi-channel contact center, along with analytical skills and proficiency in Excel.

Salary

Base: $59,987.00 - $89,981.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Develop and maintain demand forecasts
  • Develop and maintain staffing models
  • Analyze complex data sets
  • Utilize AI supported tools
  • Workforce management systems

Nice-to-have

  • Deepen consumer engagement
  • Benchmark against premium brands
  • Collaborate with regional operations leaders
  • Continuous review and refinement
  • Diverse, dynamic, and inclusive culture

Key Requirements

  • Strong workforce planning experience
  • Multi-channel contact center experience
  • Excellent proficiency in Microsoft Excel
  • Experience in forecasting techniques
  • Statistical modeling experience
  • International travel up to 2 times a year

Work Rights

Not specified

Tailored Resume

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