Insurance Specialist

QBE

Resolve escalated complaints promptly
Maintain product system knowledge
Ensure compliance with policies
The primary purpose of this role is to deliver exceptional customer service by resolving enquiries and meeting customer needs regarding insurance products

Job Summary

  • The primary purpose of this role is to deliver exceptional customer service by resolving enquiries and meeting customer needs regarding insurance products.
  • Employees are responsible for ensuring compliance with relevant policies, procedures, and legislations while managing workflow and reporting performance metrics.
  • The position involves mentoring junior team members and assisting in processing daily transactions within a full-time employee capacity.

Matching Summary

The primary purpose of this role is to deliver exceptional customer service by resolving enquiries and meeting customer needs regarding insurance products.

Skills & Requirements

Must-have

  • Resolve escalated complaints promptly
  • Maintain product system knowledge
  • Ensure compliance with policies
  • Allocate workload effectively

Nice-to-have

  • Mentor junior team members
  • Provide business improvement recommendations
  • Conduct training for new hires
  • Establish stakeholder relationships

Key Requirements

  • Tertiary Degree or equivalent education
  • Call centre experience in service industry
  • Experience in insurance or banking industry

Work Rights

Not specified

Tailored Resume

Cover Letter