As the Customer Banking Specialist in our Warrnambool Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist in our Warrnambool Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
Matching Summary
As the Customer Banking Specialist in our Warrnambool Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Demonstrate in-branch technology
Provide effective solutions
Risk-adverse culture championing
Nice-to-have
Interest in building career
Improving financial wellbeing
Support for Aboriginal and/or Torres Strait Islander Peoples
Networking across Indigenous Employee Network
Key Requirements
Proven experience in Financial Services, Retail or Hospitality
Excellent communication skills
Ability to articulate financial terms clearly
Ability to ask the right questions and find solutions