Analyst, Gbs Global Process - Customer Care

Thermo Fisher Scientific UK

Third shift (nights)
3-5 years shared services experience
Bachelor's degree in business or operations
Process mapping and audit framework knowledge
Thermo Fisher Scientific UK is seeking an Analyst for their GBS Global Process team, focusing on customer care. The role involves supporting process governance, audit readiness, continuous improvement, and collaboration with cross-functional stakeholders

Job Summary

  • The Analyst supports process governance, audit readiness, and continuous improvement across supported business groups.
  • This role partners closely with GBS Operations Leaders to maintain process integrity and drive operational excellence initiatives.
  • The specialist contributes to process standardization, supports migration efforts, and drives insights through data monitoring.

Matching Summary

Match Score: 85

Thermo Fisher Scientific UK is seeking an Analyst for their GBS Global Process team, focusing on customer care. The role involves supporting process governance, audit readiness, continuous improvement, and collaboration with cross-functional stakeholders.

Skills & Requirements

Must-have

  • 3-5 years shared services experience
  • Bachelor's degree in business or operations
  • Process mapping and audit framework knowledge
  • KPI and SLA management expertise
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Lean Six Sigma certification
  • Digital enablement initiative experience
  • Automation project participation
  • Data-driven insight generation skills

Key Requirements

  • 3-5 years of shared services or consulting experience
  • Bachelor's degree in business, Operations Management, or Industrial Engineering
  • Experience in process management and operational excellence
  • Strong understanding of audit frameworks and KPI/SLA management

Work Rights

Not specified

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