Customer Experience Associate Ii - Healthcare Planner

Conduent Business Services

Pasay City, Philippines
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Call center activities
Standard scripts usage
Database information updates
** Conduent Business Services is seeking a Customer Experience Associate II in Pasay City, Philippines, to provide mission-critical support in healthcare planning. The role involves routine call center activities, problem-solving, and effective communication to meet client needs while adhering to established procedures. **

Job Summary

  • The role involves performing routine call center activities concerning business products and services while adhering to established guidelines.
  • Associates are expected to provide specialized information in a warm empathetic manner to meet service level agreements.
  • The position requires assessing calls to provide immediate service or escalate issues based on client complaints.

Matching Summary

Match Score: 75

** Conduent Business Services is seeking a Customer Experience Associate II in Pasay City, Philippines, to provide mission-critical support in healthcare planning. The role involves routine call center activities, problem-solving, and effective communication to meet client needs while adhering to established procedures. **

Skills & Requirements

Must-have

  • Call center activities
  • Standard scripts usage
  • Database information updates
  • SLA adherence
  • Case note examination

Nice-to-have

  • Warm empathetic communication
  • Self-guided problem solving
  • Team integration skills
  • Individuality valued culture

Key Requirements

  • Vocational training or equivalent experience
  • Maintain appropriate licenses and certifications
  • Ability to work under moderate supervision

Work Rights

Not specified

Tailored Resume

Cover Letter