As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
As Concierge for the Plumpton Marketplace Branch Branch of CommBank, you’ll be the face of CommBank & the first person customers speak with to assist them.
With us, you’ll help customers make informed financial decisions to achieve their goals.
Matching Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
deliver exceptional Customer Service
understand customer enquiry
guide customer to appropriate channel
build personal connection with customers
demonstrate in-branch technology
ensure branch running effectively
Nice-to-have
maintain approachable professional demeanour
manage customer expectations professionally
genuine interest in career growth
improve financial wellbeing of customers
Key Requirements
12 Months Fixed Contract
Part Time Roster 31.25 hours per week
excellent communication skills
proven track record of delivering exceptional Customer Service