Customer Experience Supervisor

Driveway

Medford, OR, US
Base: $50,000-75,000; bonus/equity: not specified;...
Customer resolution
Manage customer satisfaction agents
Analyze and report performance
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional Customer Resolution and managing the activities of Driveway Customer Satisfaction Agents.
  • We Offer Best-in-Class Industry Benefits: Competitive pay, Medical, Dental, and Vision Plans, Paid Holidays & PTO, 401(k) Retirement Plan, and more.

Matching Summary

The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Customer Resolution
  • Manage Customer Satisfaction Agents
  • Analyze and Report Performance
  • CRM and ERP Systems

Nice-to-have

  • Sense of Urgency
  • Strategic Thinking
  • Change Agent
  • Team Player
  • Positive Attitude

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter