Technical Customer Service Representative

Harris Novum

Illinois, United States
Base: $27-32ph; bonus/equity: not specified; benef...
Fully remote
Technical phone support
Troubleshoot obix system
Windows server support
Provide technical phone support to customers using the OBIX system, focusing on quickly finding and fixing technical problems

Job Summary

  • Provide technical phone support to customers using the OBIX system, focusing on quickly finding and fixing technical problems.
  • Support Windows servers (2008, 2012, 2016) and desktops (Windows 7, 8, 10), along with network systems including Active Directory, TCP/IP, DNS, and DHCP.
  • The company offers 3 weeks' vacation, 5 personal days, comprehensive medical, dental, and vision benefits, employee stock ownership, and RRSP/401k matching programs.

Matching Summary

Provide technical phone support to customers using the OBIX system, focusing on quickly finding and fixing technical problems.

Salary

Base: $27-32/hour; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, and vision benefits

Skills & Requirements

Must-have

  • Technical phone support
  • Troubleshoot OBIX system
  • Windows server support
  • Windows desktop support
  • Active Directory support
  • TCP/IP, DNS, DHCP support

Nice-to-have

  • Excellent customer service skills
  • Work well with a team
  • Manage tasks effectively
  • Handle busy workload
  • Work independently
  • Professional attitude under pressure

Key Requirements

  • 3-5 years relevant experience
  • Associate's degree in technical field
  • MCP or MCTS certification
  • A+ certification
  • Experience with ticketing software
  • Experience in 24/7 environment

Work Rights

Not specified

Tailored Resume

Cover Letter