Service Desk Technician

EMBL (European Molecular Biology Laboratory)

Hinxton, UK
Base: £2,830 - £3,064 pm after tax; bonus/equity: ...
Hybrid
Experience configuring macos linux windows devices
Basic programming or scripting experience bash powershell python
Excellent customer facing skills and interpersonal abilities
This role offers a unique opportunity to support diverse user bases ranging from daily desktop issues to complex global bioinformatics services within a world-leading research organization

Job Summary

  • This role offers a unique opportunity to support diverse user bases ranging from daily desktop issues to complex global bioinformatics services within a world-leading research organization.
  • The position requires providing onsite and remote technical support while ensuring compliance with ITIL Incident, Problem, and Change Management processes.
  • Employees enjoy hybrid working options, 30 days of annual leave, and access to extensive campus benefits including a subsidized gym and on-site nursery.

Matching Summary

This role offers a unique opportunity to support diverse user bases ranging from daily desktop issues to complex global bioinformatics services within a world-leading research organization.

Salary

Base: £2,830 - £3,064 per month after tax; Bonus/Equity: Not specified; Benefits: 30 days annual leave, free shuttle bus, on-site gym and cafeteria

Skills & Requirements

Must-have

  • Experience configuring macOS Linux Windows devices
  • Basic programming or scripting experience Bash Powershell Python
  • Excellent customer facing skills and interpersonal abilities

Nice-to-have

  • Linux administration knowledge
  • Experience with email servers and mailing lists
  • Familiarity with audio-visual video conferencing systems
  • Previous ticket handling in ServiceNow ITSM system

Key Requirements

  • IT industry qualifications or relevant IT degree
  • Short term contract until December 2026
  • Ability to work up to 4 days from office in Hinxton

Work Rights

Not specified

Tailored Resume

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