Customer Service Advisor Walsall, United Kingdom £27,980 - £29,695 Per Annum Permanent - Full Time Apply By 28 April, 2026 Posted On 14 April, 2026
Whg Uk
Walsall, United Kingdom
£27,980 - £29,695 py
On-site
Handle customer enquiries across variety of channels
Provide face to face service on reception
Deliver excellent level of service
Handle a range of customer enquiries across a variety of channels, including telephone, email, social media and other digital platforms
Job Summary
Handle a range of customer enquiries across a variety of channels, including telephone, email, social media and other digital platforms.
Deliver an excellent level of service to all customers, ensuring that enquiries are resolved in a timely and professional manner at first point of contact.
We offer a competitive salary, 27 days of annual leave (plus Christmas shut down), access to a health cash plan, and structured learning and development opportunities.
Matching Summary
Handle a range of customer enquiries across a variety of channels, including telephone, email, social media and other digital platforms.
Salary
£27,980 - £29,695 Per Annum
Skills & Requirements
Must-have
Handle customer enquiries across variety of channels
Provide face to face service on reception
Deliver excellent level of service
Resolve enquiries at first point of contact
Work collaboratively to find solutions
Challenge inefficient processes and recommend improvements
Nice-to-have
Positive workplace culture
Commitment to work-life-balance
Inclusive workplace where everyone can thrive
Key Requirements
Good standard of education
Experience in customer facing role
Excellent communication skills
Strong problem solving and analytical skills
Ability to handle pressure, sensitivity and conflict