Consultor/a Senior Itsm (procesos It Y Cmdb)

DXC Technology UK

Madrid, Spain
Extensive itsm operations experience
Itil framework knowledge required
Cmdb data governance expertise
The role involves analyzing current IT operations and designing target models to improve service efficiency and risk control

Job Summary

  • The role involves analyzing current IT operations and designing target models to improve service efficiency and risk control.
  • Candidates will lead the definition of ITSM operating models, including incident, problem, change, and catalog processes.
  • DXC Technology offers professional development, access to cutting-edge technologies like Cloud and AI, and a flexible hybrid work model.

Matching Summary

The role involves analyzing current IT operations and designing target models to improve service efficiency and risk control.

Skills & Requirements

Must-have

  • Extensive ITSM operations experience
  • ITIL framework knowledge required
  • CMDB data governance expertise
  • ServiceNow tool implementation skills
  • Stakeholder management capabilities

Nice-to-have

  • Strong communication and leadership
  • Experience with multi-provider environments
  • Background in Major Incident management
  • Pre-sales support participation
  • Continuous improvement mindset

Key Requirements

  • Senior level experience in ITSM consulting
  • Minimum B2/C1 English proficiency
  • Willingness for hybrid presence in Madrid/Barcelona/Zaragoza

Work Rights

Not specified

Tailored Resume

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