Health And Usage Monitoring System (hums) Support Engineer

AIRBUS DS GEO SA

Singapore, Singapore
Fully remote
Hums systems support
Technical support to customers
Fault isolation and root cause analysis
As a member of the Asia Pacific (APAC) Technical Support hub, the jobholder is expected to autonomously take charge of regional customers and Airbus Helicopters Customer Centres portfolios and ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region

Job Summary

  • As a member of the Asia Pacific (APAC) Technical Support hub, the jobholder is expected to autonomously take charge of regional customers and Airbus Helicopters Customer Centres portfolios and ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region.
  • Provide technical support to customers and AH Customer Centres on HUMS and Connected Services related topics, steer the request treatment by defining a proper resolution action plan and liaising with proper Airbus Helicopters stakeholders.
  • Ensure fault isolation/ root cause analysis and technical events/ enquiries follow-up, with Marignane & Donauworth headquarter and Asia Pacific customers.

Matching Summary

As a member of the Asia Pacific (APAC) Technical Support hub, the jobholder is expected to autonomously take charge of regional customers and Airbus Helicopters Customer Centres portfolios and ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region.

Skills & Requirements

Must-have

  • HUMS systems support
  • technical support to customers
  • fault isolation and root cause analysis
  • customer satisfaction KPI
  • Aircraft On Ground (AOG) support

Nice-to-have

  • proactive customer engagement
  • collaborate on challenges and expectations
  • drive growth and transformation initiatives
  • strengthen customer technical relationship

Key Requirements

  • At least five years working experience in helicopter maintenance
  • At least five years working experience with HUMS
  • Recognized Aerospace or Engineering Diploma or Bachelor's Degree

Work Rights

Not specified

Tailored Resume

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