Senior Officer/manager, Fraud Team, Contact Center

UOB Group

Central Region, Singapore
Customer service experience
Detail-oriented with analytical skills
Ability to work under pressure
The role involves responding to scam-related inquiries and ensuring timely resolution of customer concerns

Job Summary

  • The role involves responding to scam-related inquiries and ensuring timely resolution of customer concerns.
  • Collaboration with internal stakeholders is essential for effective fraud incident management.
  • UOB promotes a culture of empathy and professionalism in handling sensitive customer issues.

Matching Summary

The role involves responding to scam-related inquiries and ensuring timely resolution of customer concerns.

Skills & Requirements

Must-have

  • Customer service experience
  • Detail-oriented with analytical skills
  • Ability to work under pressure

Nice-to-have

  • Multilingual capabilities
  • Familiarity with fraud case management systems
  • Strong communication skills

Key Requirements

  • Diploma or equivalent qualification
  • Minimum 1 year customer service experience
  • Willingness to work shifts and overtime

Work Rights

Not specified

Tailored Resume

Cover Letter